Services

We're not one of the UK's leading manufacturers just because we have all the very latest equipment and technology!

Mail Solutions has built a reputation for exceeding the expectations of customers in every way, making us the first choice in our market for all our products and services. Our friendly and dedicated team deliver a service that is committed to making your envelope production totally hassle free, offering help, advice and guidance on any of our products and manufacturing processes, so that you receive the envelopes you require.

Account Management

Each customer is appointed an Account Co-ordinator from our experienced, dedicated and committed Account Management Team, to promote clear communication and maximum efficiency right down the line, ensuring that you receive the best possible advice, regular updates and quality customer service.

Your Account Co-ordinator will be responsible for:

• Developing quotations for initial enquires
• Processing and progressing orders
• Stock management
• Stock call-offs
• Order and invoice queries

In-House Reprographics Studio

All customers have the opportunity to make use of this service by liaising with their Account Co-ordinator, who will then work in conjunction with our Reprographics Studio to develop the exact envelope design you require.

If you are able to provide artwork for your envelope design, we can receive artwork on disk (CD-ROM, DVD), by fax, e-mail and FTP. Equipped with the most modern PC’s and Apple Macs, our system supports the following application programmes:

• Adobe Illustrator CS4 / Photoshop CS4
• Quark Express 8

All artwork can be accepted in the following formats:

As standard protocol, all customers are required to approve their proof as confirmation that the proposed envelope design to be manufactured is correct to their specification. All records and films are carefully archived and will remain totally confidential.

Warehousing & Logistics

Offering next-day delivery on the UK mainland following manufacture, we guarantee to deliver your envelopes in the same condition as they left production, utilising boxes made from high density, recycled cardboard with reinforced lids to ensure that they are not damaged in transit.

With a UK wide haulage fleet, our logistics team devise delivery schedules specifically to cut costs and minimise emissions whilst ensuring an optimum delivery solution to suit your requirements.

We can offer short-term warehouse facilities for those wishing to store partial orders awaiting customer call-offs. Details of terms and conditions for storage facilities are available from our sales team upon enquiry.

Mailing Machine Expertise

At Mail Solutions, supplying envelopes for use through mechanised mailing machines is our core business and we always have an expert on hand to offer advice and guidance. Whether it’s at entry level for small 'desktop' inserting machines or high volume production mailers, we have the solution.

By taking into account important factors such as paper weight, porosity and envelope shape and design we can ensure that whatever your mailing system, maximum performance and productivity will be achieved, with minimum downtime. Mail Solutions liaise closely with all the major inserting machine suppliers to ensure we can give you up to date assistance on the latest developments.